topic Re: IPHONE 12 PRO in Archived Posts

IPHONE 12 PRO

ioanamailat — Fri, 20 Nov 2020 11:27:56 GMT

Hi, I have already 22 days since I'm waiting for my new phone, Iphone 12 Pro 128GB Gold. I am a new customer. How long it will take?? I called EE, one person told me that yesterday I will receive my order but after that I called again and they said they don't have any confirmation yet. Why we can order if we don't receive nothing and the pay monthly is that bigger?

Re: IPHONE 12 PRO

Jon_K — Fri, 20 Nov 2020 13:51:04 GMT

Hi @ioanamailat.

Did our Customer Care team give you an indication of when this might be delivered?

Have you had any contact from DPD?

Jon

Re: IPHONE 12 PRO

ioanamailat — Fri, 20 Nov 2020 20:37:10 GMT

First time they said yesterday and after that yesterday i ring them back and they said that it will take another 8-9 days. So 1 month of waiting.

Re: IPHONE 12 PRO

James_B — Sat, 21 Nov 2020 09:56:53 GMT

Hi @ioanamailat,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Gold on a first come, first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

Re: IPHONE 12 PRO

DaveL1 — Sat, 21 Nov 2020 11:28:57 GMT

If it’s any help I ordered the 12 pro 128gb gold on the 23rd October and it’s coming tomorrow.

Re: IPHONE 12 PRO

Fragil3-p0rter — Sat, 21 Nov 2020 11:33:52 GMT

I’m still waiting for my iPhone 12 pro 128gb graphite ordered on the 2nd November but today I received my Returns pack for my trade in? How can I be expected to return a handset before my new handset arrives? Very stressful as it states I’ll be charged £200 if not returned within 14 days but I’ve no idea when my handset is going to arrive?? Please help?

Re: IPHONE 12 PRO

Leanne_T — Sat, 21 Nov 2020 11:51:31 GMT

Hi there @Fragil3-p0rter

Thanks for coming back to the community.

You won't need to return your current phone until you have received your upgrade, the 14 days is from the receipt of your new phone.

If you get any texts about the return, please let me know 😉

Leanne.

Re: IPHONE 12 PRO

Fragil3-p0rter — Sat, 21 Nov 2020 12:01:36 GMT

hi thanks for the reply, but the email clearly states it must be returned by the 1st December to avoid incurring the charge? That’s why I’m concerned as my handset is nowhere to be seen and my tracker is advising dates after the 1st!!!

Re: IPHONE 12 PRO

Christopher_G — Sat, 21 Nov 2020 14:28:31 GMT

I understand why you're worried, @Fragil3-p0rter.

As @Leanne_T said though, you won't need to return your current phone until you have received your upgrade, the 14 days is from the receipt of your new phone.

Chris