topic Re: I can't find my reference number for delivery of my phone upgrade in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984079#M311878 <P>i have the same issue. the order confirmation email mentions delivery date 18 November 2020 but i didint receive the new iphone 12 pro max. i tried to track the order online, but the confirmation email only has my account number, there is no order reference number. Thanks</P> Fri, 20 Nov 2020 21:02:41 GMT abatista1 2020-11-20T21:02:41Z I can't find my reference number for delivery of my phone upgrade https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/980593#M311876 <P>I upgraded my phone contract through the live feature, I forgot to save the reference number from the chat and the confirmation email does not contain my order reference number just the details of my new contract. I want to track the delivery, how can I find my reference number? I cannot ring as I do not have a phone until this new one comes, and the live chat feature says that my question is not applicable to live chat about so I'm unsure how I can get it? Thanks!</P> Mon, 16 Nov 2020 09:12:21 GMT https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/980593#M311876 eminnie 2020-11-16T09:12:21Z Re: I can't find my reference number for delivery of my phone upgrade https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/980680#M311877 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1272731">@eminnie</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>&nbsp;</P> <P>When did you place your order?</P> <P>&nbsp;</P> <P>Also, which device did you order? if you can let me know the size and colour?</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne,</P> <P>&nbsp;</P> Mon, 16 Nov 2020 11:38:06 GMT https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/980680#M311877 Leanne_T 2020-11-16T11:38:06Z Re: I can't find my reference number for delivery of my phone upgrade https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984079#M311878 <P>i have the same issue. the order confirmation email mentions delivery date 18 November 2020 but i didint receive the new iphone 12 pro max. i tried to track the order online, but the confirmation email only has my account number, there is no order reference number. Thanks</P> Fri, 20 Nov 2020 21:02:41 GMT https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984079#M311878 abatista1 2020-11-20T21:02:41Z Re: I can't find my reference number for delivery of my phone upgrade https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984272#M311879 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1304397">@abatista1</a></P><P>&nbsp;</P><P>Welcome to the community.</P><P>&nbsp;</P><P>Which&nbsp;iPhone 12 Pro Max&nbsp;version did you order? Please include colour and memory size.</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>Chris</P> Sat, 21 Nov 2020 09:57:35 GMT https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984272#M311879 Christopher_G 2020-11-21T09:57:35Z Re: I can't find my reference number for delivery of my phone upgrade https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984404#M311880 <P>Hi Chris, I ordered an<BR /> iPhone 12 Pro Max 5G 256GB Graphite<BR /> My account number is XXXXXXXX<BR /> Thanks for looking into this<BR /> Antonio</P><P>&nbsp;</P><P>[MOD EDIT: Removed account number from public forum]</P> Sat, 21 Nov 2020 11:45:45 GMT https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984404#M311880 abatista1 2020-11-21T11:45:45Z Re: I can't find my reference number for delivery of my phone upgrade https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984409#M311881 <P>Thanks, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1304397">@abatista1</a></P> <P>&nbsp;</P> <P>The estimated delivery guidance for that model at the time you ordered was to expect dispatch within 7 days.</P> <P>&nbsp;</P> <P>DPD will be in touch when it's ready to deliver.</P> <P>&nbsp;</P> <P>Thanks for your patience so far. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Chris</P> Sat, 21 Nov 2020 11:47:46 GMT https://community.ee.co.uk/t5/Archived-Posts/I-can-t-find-my-reference-number-for-delivery-of-my-phone/m-p/984409#M311881 Christopher_G 2020-11-21T11:47:46Z