topic Re: New customer in Archived Posts

New customer

Jodiejanemarie — Thu, 19 Nov 2020 16:02:10 GMT

I ordered an s20 fe 5g. I paid £30 upfront also got a delivery day and time. I was really happy until delivery day came and then got a phone call about id that I needed wasn't told about this and as I don't have a driving licence or passport they said I could not get the phone deliverd. Really not happy as never got told needed specific id for delivery was needed. I do have validate uk card but that's only to profe my age. What can I do as shops not open and I don't have a phone and can't keep using my friends phone. Please help

Re: New customer

James_B — Fri, 20 Nov 2020 08:30:19 GMT

Hi @Jodiejanemarie,

Welcome to the EE Community. 🙂

I'm sorry to hear you didn't have the necessary ID to accept your order.

Does anyone at your address with the same surname have ID?

Thanks

James

Re: New customer

Jodiejanemarie — Fri, 20 Nov 2020 08:40:24 GMT

Unfortunately no one has a passport or driving licence.

Re: New customer

James_B — Fri, 20 Nov 2020 08:43:14 GMT

Hi @Jodiejanemarie,

I'm afraid it won't be possible to deliver the phone to you without the necessary identification.

James