topic Re: Sim order in Archived Posts

Sim order

jimjar — Thu, 19 Nov 2020 10:57:20 GMT

Hello All,

I made a SIM pay monthly order on the 9/11/20 and it still has not arrived yet.

Please assist as I have now be charged.

Kind regards

Theo

Re: Sim order

jimjar — Thu, 19 Nov 2020 10:43:23 GMT

Hello,

I placed a sim order to which I have not gotten at all yet, you also have now charged my account for the sim which I have not received. Please can you help

Re: Sim order

Leanne_T — Thu, 19 Nov 2020 11:07:40 GMT

Hi @jimjar

Thanks for coming to the community.

When did you place the order?

How much have you been charged?

Thanks 🙂

Leanne.

Re: Sim order

jimjar — Thu, 19 Nov 2020 11:08:56 GMT

Hello,

My Order was placed on the 9th of this month and I was charged £20.

Kind regards

Theo

Re: Sim order

Leanne_T — Thu, 19 Nov 2020 12:25:45 GMT

Hi there @jimjar

Thanks for coming back to me.

Sorry I did not see your other post on the community with the date you ordered the SIM plan when you first posted.

Have you spoken to our Mobile Care team to get your SIM order looked into?

Thanks.

Leanne.

Re: Sim order

jimjar — Thu, 19 Nov 2020 12:33:16 GMT

Hello,

I have attempted to call 0800 079 8586 but since I am coming from another provider it is not registering my phone number so I am unable to talk to a human or even get past the initial options.

regards,

Theo

Re: Sim order

Leanne_T — Thu, 19 Nov 2020 12:59:19 GMT

Hi @jimjar

Thanks for coming back to me.

You can call us on 0800 956 6000, no number will be needed, and the team will be able to help.

Let me know how you get on 🙂

Leanne.