topic Re: Can’t track my phone order in Archived Posts

Can’t track my phone order

Bermondseyfred — Thu, 19 Nov 2020 08:53:22 GMT

Hi,

I upgraded my phone last week and it said the estimated delivery would be on the 17th which is two days ago now.

when I go to track my order, despite putting in the correct order # and email address details, a page comes up to say my order details are unavailable at this time.

would be grateful for an update on when the phone will arrive

thanks !

Re: Can’t track my phone order

Leanne_T — Thu, 19 Nov 2020 10:47:30 GMT

Morning @Bermondseyfred

Thanks for coming to the community.

Which phone did you order?

Could you let me know the size and colour as well? I will check stock for you 🙂

Thanks.

Leanne.

Re: Can’t track my phone order

Bermondseyfred — Thu, 19 Nov 2020 10:51:24 GMT

Thanks Leanne !

It’s an iPhone 11 in black

Fred

Re: Can’t track my phone order

Leanne_T — Thu, 19 Nov 2020 11:02:35 GMT

Hi @Bermondseyfred

Which size iPhone 11 did you order?

Thanks.

Leanne.

Re: Can’t track my phone order

Bermondseyfred — Thu, 19 Nov 2020 11:30:24 GMT

It’s 64gb

Thanks!
Fred

Re: Can’t track my phone order

Leanne_T — Thu, 19 Nov 2020 11:57:21 GMT

Thanks @Bermondseyfred

The iPhone 11 Black 64GB is showing expected dispatch within one day, as this has now passed please get in touch with our Mobile Care team and they will check your order for you.

Let me know how you get on.

Leanne.