topic Re: iPhone 12 Pro Max Order Number in Archived Posts

iPhone 12 Pro Max Order Number

cjop — Wed, 18 Nov 2020 13:42:43 GMT

Hi there,

I recently preordered the iPhone 12 Pro Max and received a confirmation email along with an Account Number (9 digits), but no 'Order Number'.

Where can I find this 10-12 digit Order Number so I can track my order?

Many thanks in advance!

Re: iPhone 12 Pro Max Order Number

Leanne_T — Wed, 18 Nov 2020 14:37:20 GMT

Hi there @cjop

Thanks for coming to the community.

When did you place the order?

Which colour and size did you order?

Speak soon 🙂

Leanne.

Re: iPhone 12 Pro Max Order Number

cjop — Wed, 18 Nov 2020 15:13:09 GMT

Hi @Leanne_T,

I ordered last Sunday.

Graphite, 128GB.

Many thanks!

Re: iPhone 12 Pro Max Order Number

Leanne_T — Wed, 18 Nov 2020 15:18:59 GMT

Hi @cjop

Just to confirm did you place the order on the 15th November?

Leanne.

Re: iPhone 12 Pro Max Order Number

cjop — Wed, 18 Nov 2020 15:58:58 GMT

Hi @Leanne_T,

Correct - thanks!

Re: iPhone 12 Pro Max Order Number

Leanne_T — Wed, 18 Nov 2020 16:11:26 GMT

Thanks @cjop

The estimated delivery guidance for when you placed your order was to 'expect delivery within 21 days'.

Can you check your emails junk/spam folder for any follow up email from us with a reference number?

Thanks 🙂

Leanne.

Re: iPhone 12 Pro Max Order Number

cjop — Wed, 18 Nov 2020 16:14:38 GMT

Hi @Leanne_T,

Okay thank you very much for the information.

No I cannot find any follow up email with a reference number.

As far as I can see I only received the initial confirmation email with an account number.

Thanks!

Re: iPhone 12 Pro Max Order Number

Leanne_T — Wed, 18 Nov 2020 16:18:17 GMT

Thanks @cjop

If you get in touch with our Mobile Care team, they can check your order for you and see if they can provide the reference number for you to track your order online.

You'll receive a text message from DPD with tracking details once your delivery slot has been confirmed.

Thanks 🙂

Leanne.

Re: iPhone 12 Pro Max Order Number

cjop — Thu, 19 Nov 2020 00:24:59 GMT

Many thanks for your assistance @Leanne_T!