topic Re: Anyone have any info/Intel on how long or how much longer we have to wait? in Archived Posts

Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Sat, 07 Nov 2020 09:37:08 GMT

Ordered and upgraded for the iPhone 12 pro, still awaiting for my order update with no response/contact from EE! Was told 10/14 days still nothing!

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Alex_S — Sat, 07 Nov 2020 11:10:39 GMT

Hi @Keekee83,

Welcome to the community 🙂

All orders for the iPhone 12 Pro are being dispatched on a first come first serviced basis with back orders being completed first.

As soon as your order is available to dispatch, you will receive a text from DPD with your delivery details.

Alex 🙂

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Mon, 09 Nov 2020 11:16:49 GMT

Thank you for taking time to reply, it seems a hold up with apple meeting demand many thanks as have no response from EE, hopefully won’t keep waiting much longer, have a great day 😃

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Leanne_T — Mon, 09 Nov 2020 12:29:16 GMT

Let us know how you get on @Keekee83

Have a lovely week 🙂

Leanne.

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Thu, 12 Nov 2020 11:14:39 GMT

Hi can anyone explain what order on track means plz as my order status hasn’t changed any and still says waiting for confirmation, I placed order 4th nov and paid £150 as a new customer does this mean my order will be arriving soon??many thanks

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Jon_K — Thu, 12 Nov 2020 13:31:45 GMT

Hi @Keekee83.

What did you order?

Have you had any communication from DPD?

Jon

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Thu, 12 Nov 2020 14:25:51 GMT

iPhone 12 pro, I haven’t had any communication from ee apart from order comfioamd them today order tracking

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Jon_K — Thu, 12 Nov 2020 15:02:50 GMT

Thanks @Keekee83.

Have you had any contact from DPD?

When you placed the order, were you given any indication of when it would be delivered?

Jon

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Schockwave — Thu, 12 Nov 2020 15:04:31 GMT

@Keekee83 , what colour and storage size did you order? If it is the pacific blue or graphite, then it will be in 28 days, but gold and silver as soon as stocks are available, read this in another thread, as someone else asked the same question.

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Thu, 12 Nov 2020 15:32:17 GMT

When I ordered they said 7/10 days max no contact form dpd only the two txt from ee

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Thu, 12 Nov 2020 15:34:11 GMT

I think I had graphite and not sure on memory I no it wasn’t 64gb as never have that low memory, as always buy extra from apple and no indication of when it will come 😩

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Tue, 17 Nov 2020 17:20:07 GMT

Ok so I ordered the iPhone 12 pro on 4th nov, still no update as to when it will arrive! I’ve read comments on previous questions some are still awaiting they’res from as far back as Oct! Nov-jan is a little far off to wait for one, Can I cancel and get a refund on upfront costs?

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

XRaySpeX — Tue, 17 Nov 2020 17:56:17 GMT

@Keekee83 : You may always cancel your order any time up to the end of the cooling-off period & have all your money refunded. Just phone CS to do so.

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Jon_K — Wed, 18 Nov 2020 08:05:18 GMT

Hi @Keekee83.

Did you receive a confirmation email containing tracking information?

Have you had any contact from DPD?

What colour/memory size did you order?

Jon

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Wed, 18 Nov 2020 08:11:30 GMT

Graphite and 128gb had two txts from Ee one saying order confirmed and second saying order on track and a order no, won’t let me track it when I type it in

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

wardi — Wed, 18 Nov 2020 08:19:49 GMT

Keekee83.. that is an order number, not a tracking number. You will receive your tracking number when the device is ready for despatch with the courier.

Re: Anyone have any info/Intel on how long or how much longer we have to wait?

Keekee83 — Wed, 18 Nov 2020 08:30:32 GMT

Thank you for replying @wardi just wanted a time frame of roughly how much longer the wait would be can’t call ee as waiting time is over an hour and do not have this long on Lunch break nor can I use online chat as not yet an ee customer