topic Order in Archived Posts

Order

claire92 — Tue, 17 Nov 2020 09:34:28 GMT

Ordered a new ipad, 3 weeks ago and still no information on delivery, says order confirmed...3 weeks later...still nothing...

Re: Order

James_B — Tue, 17 Nov 2020 12:19:51 GMT

Hi @claire92,

Welcome to the EE Community. 🙂

Which model did you order and on what date?

Thanks

James

Re: Order

claire92 — Tue, 17 Nov 2020 14:22:38 GMT

It was a ipad 10.2 2020 36gb in rose gold

Cannot confirm 100% the date as i have lost the confirmation email but ill say it was a thursday either 2 or 3 weeks ago.

Hope to get this sorted as it is needed for xmas

Thanks

Re: Order

James_B — Tue, 17 Nov 2020 14:37:20 GMT

Hi @claire92,

That model is currently dispatching within seven days. Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James