topic Re: Somehow ordered wrong phone in Archived Posts

Somehow ordered wrong phone

WebbyG — Sun, 15 Nov 2020 20:35:05 GMT

Hi,

Damn if I haven't just realised I've G I tv the wrong phone somehow..?!,?

I wanted the galaxy note 20 ultra and somehow I ended up with the Note 20 😕🙁 I don't know how it happened but can I get it swapped over??

Northerner — Sun, 15 Nov 2020 21:30:51 GMT

If you are within 14 days of ordering, then you can cancel your contract which will revert you back to your old tariff. You can then upgrade again.

You would need to speak to EE on 150 about this process.

Thanks

WebbyG — Sun, 15 Nov 2020 23:21:40 GMT

Thank you @Northerner I managed to get someone to sort out a silver bag for me. I take it I send the Sim back with everything?

Katie_B — Mon, 16 Nov 2020 09:53:23 GMT

The silver bag is for the device and the contents of the box.

You do not need to return the SIM.

Katie 🙂

WebbyG — Mon, 16 Nov 2020 22:15:44 GMT

Oh, okay, thank you Katie. So does that mean I'll keep the same number? Also how long does it take the bag to arrive normally?

Thanks & sorry for all the questions,

Gareth 🙏😊

Jon_K — Tue, 17 Nov 2020 08:17:14 GMT

Yes, you'll keep the same number, @WebbyG 🙂

The bag will be sent in the post, so it may take up to seven working days.

Jon