https://community.ee.co.uk/t5/Archived-Posts/Charged-for-delivery-because-website-was-not-working/m-p/980974#M311661 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1277150">@DR3W</a>&nbsp; &nbsp;You’ll have to call customer services about this as this public forum can not give refunds.&nbsp;</P> Mon, 16 Nov 2020 20:22:34 GMT Chris_B 2020-11-16T20:22:34Z https://community.ee.co.uk/t5/Archived-Posts/Charged-for-delivery-because-website-was-not-working/m-p/980934#M311660 <P>I tried upgrading my phone online 4 times and it refused to show me any plans that were available. I used two different phones, a tablet and PC all with the same result. I then called EE to check and the consultant James I spoke to told me it was the same for him. After another 15minutes to find a bypass and assured me I could upgrade over the phone. I was then charged a a delivery fee of GBP 6.95 when I could have done the same myself if your website had been functioning properly. I don't think I should have to pay for this since and had already left feedback about the functionality of the site.&nbsp;</P> Mon, 16 Nov 2020 18:17:21 GMT https://community.ee.co.uk/t5/Archived-Posts/Charged-for-delivery-because-website-was-not-working/m-p/980934#M311660 DR3W 2020-11-16T18:17:21Z https://community.ee.co.uk/t5/Archived-Posts/Charged-for-delivery-because-website-was-not-working/m-p/980974#M311661 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1277150">@DR3W</a>&nbsp; &nbsp;You’ll have to call customer services about this as this public forum can not give refunds.&nbsp;</P> Mon, 16 Nov 2020 20:22:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Charged-for-delivery-because-website-was-not-working/m-p/980974#M311661 Chris_B 2020-11-16T20:22:34Z