topic Re: I have order confirmed but no delivery date in Archived Posts

I have order confirmed but no delivery date

Tilly5 — Fri, 13 Nov 2020 14:39:07 GMT

Hi,

I ordered a pay as you go phone for my dad for his birthday in December. I received a confirmation email but no money has come out of my bank and I have not received any update email to say when it’s being delivered or anything.

Re: I have order confirmed but no delivery date

Leanne_T — Fri, 13 Nov 2020 15:53:15 GMT

Hi @Tilly5

Welcome to the community.

Which device did you order for your Dad?

When did you place the order?

Speak soon 🙂

Leanne.

Re: I have order confirmed but no delivery date

Tilly5 — Fri, 13 Nov 2020 20:39:53 GMT

Hi,

it was a Huawei P Smart 2019 Aurora Blue. I ordered it 4th November.

Re: I have order confirmed but no delivery date

Leanne_T — Sat, 14 Nov 2020 09:50:28 GMT

Hi @Tilly5

Thanks for coming back to me.

I can only find the Huawei P Smart 2019 in Black on the EE Shop, did the device show in stock when you placed the order?

Thanks.

Leanne.

Re: I have order confirmed but no delivery date

Tilly5 — Sun, 15 Nov 2020 16:44:52 GMT

Yeah it did.

Re: I have order confirmed but no delivery date

Tilly5 — Sun, 15 Nov 2020 16:50:07 GMT

@Leanne_T

If I order the black one, Will this one I originally ordered be cancelled since the money hasn’t come out of my bank yet?

Re: I have order confirmed but no delivery date

Leanne_T — Mon, 16 Nov 2020 07:50:02 GMT

Morning @Tilly5

Thanks for coming to the community.

I would suggest getting in touch with our sales team, they can check the original order for you, if this has been processed they can help you get this changed or if not get a new order placed, to make sure you are not charged twice.

Thanks 🙂

Leanne.