topic Re: Upgrade order in Archived Posts

Upgrade order

Laurakros — Sat, 14 Nov 2020 17:24:03 GMT

I ordered my upgrade on the 9th nov online, I still havent received any delivery

Re: Upgrade order

Chris_B — Sat, 14 Nov 2020 20:47:24 GMT

@Laurakros What device did you order ?

Re: Upgrade order

Leanne_T — Sun, 15 Nov 2020 09:48:51 GMT

Morning @Laurakros

Welcome to the community.

Which device did you order, could you let us know the colour and size?

Also, have you received a confirmation email for your order?

Thanks 🙂

Leanne.

Re: Upgrade order

Laurakros — Sun, 15 Nov 2020 13:40:51 GMT

Hi leanne

Thank you. I ordered the new Samsung s20 white. I had confirmation of order twice with order number

Re: Upgrade order

Alex_S — Sun, 15 Nov 2020 15:08:42 GMT

Hi @Laurakros,

The Samsung Galaxy S20 FE 5G Cloud White is currently in stock with dispatch within 1 day.

Have you used the details on your confirmation order to track your order online?

Once your order is ready to dispatch, you will receive a text from DPD with your delivery details.

Alex 🙂

Re: Upgrade order

Laurakros — Sun, 15 Nov 2020 15:20:27 GMT

{MOD Edit: removed personal details from public forum}

Hi Alex

Thank you for your reply. I've been trying to find out where to track my parcel online!!

My order number is About your 4GEE Order -xkoxxxxxxxxx

Re: Upgrade order

Alex_S — Sun, 15 Nov 2020 15:19:12 GMT

Hi @Laurakros

If you use this link, with your order number and email address you will be able to track you order online.

Alex 🙂

Re: Upgrade order

Laurakros — Sun, 15 Nov 2020 15:20:59 GMT

Hi Alex

I've just tried to track my order and says this

Sorry can't show your order right now...

Re: Upgrade order

James_B — Sun, 15 Nov 2020 15:25:18 GMT

Hi @Laurakros,

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help.

James

Re: Upgrade order

RAIDERMC888 — Sun, 15 Nov 2020 21:19:09 GMT

James I didn’t get a txt before 8pm from dpd regarding my order of my hand set

Re: Upgrade order

RAIDERMC888 — Sun, 15 Nov 2020 21:20:18 GMT

Yep mine says the exact same thing