topic Re: Iphone 12 pro delivery in Archived Posts

Iphone 12 pro delivery

Raj88 — Thu, 12 Nov 2020 14:36:39 GMT

Good afternoon all,

Like many of you on here (from reading the posts), i placed my order on the 30.10.20 for the Iphone 12 pro 128GB (approx 10:00am) over the telephone. At the point of transaction, i was told it would be with me within 14 days(max). I have asked several times (via the phone & online chat) as to when it would be delivered...with NO real answer! This week it is now saying expected delivery between 25th - 30th November 20. If that’s the case, it will be an entire month before i get my “new” phone... Any help, would be greatly appreciated 🙂 thank you..

Re: Iphone 12 pro delivery

DansH — Thu, 12 Nov 2020 14:40:08 GMT

I'm in the same boat, I ordered mine on the 29/10/2020. Had no update what so ever.

Re: Iphone 12 pro delivery

Christopher_G — Thu, 12 Nov 2020 16:22:56 GMT

Hi @Raj88 and @DansH

Welcome to the community.

Could you let me know the colour, as well as the model and memory size please?

Chris

Re: Iphone 12 pro delivery

Raj88 — Thu, 12 Nov 2020 16:18:57 GMT

@Christopher_G

Hi Christopher,

It was the Iphone 12 pro in pacific blue & the storage was 128 GB.

Thank you

Re: Iphone 12 pro delivery

Christopher_G — Thu, 12 Nov 2020 16:26:25 GMT

Thanks, , @Raj88.

The estimated delivery guidance changed just after you placed your order from 'expect dispatch within 14 days' to 'expect dispatch within 21 days'.

I'm sorry it hasn't arrived within the timescale you were given. As soon as your order is ready for delivery, DPD will be in touch with you.

If you'd like to discuss or amend your order, I'd recommend speaking to our Mobile Care team on 150.

Chris

Re: Iphone 12 pro delivery

Raj88 — Thu, 12 Nov 2020 16:42:34 GMT

Hi @Christopher_G ,

It’s a shame that nobody bothered to update me after the sale until this week (even though you said it happened “just after my transaction”. I have had to constantly call & chase for any kind of info!
Furthermore, i would speak to the “Customer Care Team” if i got through without being cut off (4 times this week) or being told to log on-line & raise a query via EE chat! In the last week or 10 days, i have spent a lot of my time on the phone to EE

Re: Iphone 12 pro delivery

DansH — Thu, 12 Nov 2020 16:47:32 GMT

IPhone 12 pro 256g pacific blue order confirmed 29/10/2020.

I've had no updates whatsoever regarding timescale increasing from 14 to 21 days after order was confirmed

Re: Iphone 12 pro delivery

Christopher_G — Thu, 12 Nov 2020 16:56:12 GMT

I'm sorry to hear that, @Raj88.

You'd only really need to speak to them if you're looking to amend your order. We'll deliver it as soon as we can.

I'm sorry, I read the date wrong on your post. The delivery guidance was changed on the 28th October, before you ordered, so you should have been advised 21 days.

Thank you for your patience so far.

Chris

Re: Iphone 12 pro delivery

Christopher_G — Thu, 12 Nov 2020 16:56:58 GMT

Thanks, @DansH

How did you order yours?

Yours is a different memory size to @Raj88's. The delivery estimate on the website for yours was also updated on 28th October to 'expect dispatch within 21 days'.

Chris

Re: Iphone 12 pro delivery

DansH — Thu, 12 Nov 2020 17:46:37 GMT

@Christopher_G

I did an early upgrade over the phone, that was when it was stated 14 days expected delivery, I know there's been high demand for the iPhone but changes in waiting times should be made aware to the customers waiting for there new handset and having to scroll through the community page to shed light as customer service so far on 150 has been seriously unhelpful, as far as I was aware I was expecting a text any moment from dpd. Which as you could kmagine would cause frustration.

Re: Iphone 12 pro delivery

Christopher_G — Thu, 12 Nov 2020 17:53:27 GMT

There wasn't a change that affected you, @DansH.

You should have been advised 21 days from the point that you ordered, not 14 days. I'm sorry if you weren't given the correct estimated timescale.

I completely understand that it's frustrating. We're working hard to get your phone to you as soon as possible.

Thank you for being so patient.

Chris

Re: Iphone 12 pro delivery

alexandristi — Thu, 12 Nov 2020 19:54:59 GMT

I did the same, 31 i placed the order but nothing comes until today, when i call them, so that they can tell me that that color isn t on stock anymore, that s why i dont get any confirmation or smth.. :)) anyway i sort it out.

Re: Iphone 12 pro delivery

elfed1 — Thu, 12 Nov 2020 20:02:18 GMT

I ordered a iPhone 12 pro on the 19 of October was told would take maximum of 14 days when 14 days where up they said another maximum of another 7 days witch is tomorrow. As of today they have said another 7 days.

Re: Iphone 12 pro delivery

elfed1 — Thu, 12 Nov 2020 20:03:05 GMT

Which is now 28 days waiting

Re: Iphone 12 pro delivery

Charliemurdo — Thu, 12 Nov 2020 20:11:51 GMT

I was the same, had ordered the iPhone 12 pro blue on 28th october, kept getting pushed back, so on 6th nov changed my order to iPhone 12 pro Max, (which I wanted anyway) arrives tomorrow!

Re: Iphone 12 pro delivery

Reaper89 — Sat, 14 Nov 2020 11:03:05 GMT

@Christopher_G I made this same order of a iPhone 12 pro 256GB Pacific Blue in my local store on the 25/10/20. Tomorrow will be 21 days ive been waiting with no updates. I was also told 14 days which passed a long time ago. Any news on stocks?.....

Re: Iphone 12 pro delivery

Alex_S — Sat, 14 Nov 2020 11:05:02 GMT

Hi @Reaper89,

I have responded to your post on the other thread you have replied on.

Alex 🙂