topic Re: No order confirmation in Archived Posts

No order confirmation

Chipster2015 — Fri, 13 Nov 2020 07:35:16 GMT

Hi there,

Was looking for a bit of help, I upgraded both of my SiM only plans Wednesday, for two new iPhone 12 Pro Max plans, got the email confirmation through for both orders. But I have only had one email through confirming the order and the facility to view the status. I have had nothing for the second phone. Any ideas why?

regards

chris

Re: No order confirmation

Leanne_T — Fri, 13 Nov 2020 09:28:51 GMT

Morning @Chipster2015

Thanks for coming back to the community.

Which colour and size did you order, are they both the same?

Could you check your junk/spam folder to see if the email is there?

Thanks 🙂

Leanne.

Re: No order confirmation

Chipster2015 — Fri, 13 Nov 2020 13:38:01 GMT

Hi Leanne,

one was a iPhone Pro Max 128Gb, and the other 256Gb, both blue.

regards

chris

Re: No order confirmation

Leanne_T — Fri, 13 Nov 2020 14:25:27 GMT

Hi @Chipster2015

Did you make any upfront payment for the iPhone?

Which model have you received the tracking details for, and when did you get the email?

Thanks 🙂

Leanne.

Re: No order confirmation

Chipster2015 — Fri, 13 Nov 2020 16:51:19 GMT

Hi Leanne,

the order confirmation that came through is for the 128Gb phone, I had no upfront cost to pay for either!

Regards

Chris

Re: No order confirmation

Chipster2015 — Fri, 13 Nov 2020 16:52:06 GMT

Sorry, forgot the last question.

I got the email last night, and I ordered them both on Wednesday!

Regards

Chris

Re: No order confirmation

Christopher_G — Fri, 13 Nov 2020 18:45:47 GMT

Thanks @Chipster2015

The delivery guidance for both models, at the time of your order, was to expect delivery within 14 days.

I don't know why you haven't received that second email confirmation though.

It may be worth chatting with our Mobile Care team, just to make sure the order went through OK.

Chris

Re: No order confirmation

Chipster2015 — Fri, 13 Nov 2020 19:01:21 GMT

Cheers @Christopher_G

I have since spoke to 150 and they have sorted for me thank you.

It sounds like that the ordering team made a mistake and only put one through but the wrong one!

But sorted thankfully to a very good advisor.

Regards

Chris

Re: No order confirmation

Leanne_T — Sat, 14 Nov 2020 07:20:59 GMT

Thanks for coming back and letting us know @Chipster2015

Have a lovely weekend.

Leanne.