topic Re: Processing order in Archived Posts

Processing order

Casey-lea1999 — Wed, 11 Nov 2020 21:16:06 GMT

My order is being processed I don’t understand and a payment hasnt been taken yet

Chris_B — Wed, 11 Nov 2020 21:41:03 GMT

@Casey-lea1999 EE are processing your order. Once it’s processed payment will be taken.

Casey-lea1999 — Thu, 12 Nov 2020 07:16:43 GMT

How long does that take

Leanne_T — Thu, 12 Nov 2020 09:20:03 GMT

Thanks for coming to the community 🙂

When did you place the order?

Can you let me know which device you have ordered including size and colour?

Thanks 🙂

Leanne.

Casey-lea1999 — Thu, 12 Nov 2020 10:44:56 GMT

Blue iPhone XR and I placed the order yesterday and just got a processing order number and haven’t heard anything since

Leanne_T — Thu, 12 Nov 2020 10:47:58 GMT

Thanks for the quick reply.

Which size did you order?

Was this showing in stock?

Thanks 🙂

Leanne.

Casey-lea1999 — Thu, 12 Nov 2020 12:37:14 GMT

Hi yes it was on stock I’m not sure of the size I’ve still not had an email or anything

Leanne_T — Thu, 12 Nov 2020 12:51:37 GMT

If you would like to get your order looked into, please get in touch with our Mobile Care team who can check this for you.

Thanks 🙂

Leanne.