topic Phone ordered, Confirmation sent but no news about the phone in Archived Posts

Phone ordered, Confirmation sent but no news about the phone

Anaisq — Wed, 11 Nov 2020 17:10:11 GMT

Good evening,

I Odered a new phone on Sunday (Samsung galaxy a41) and I received a confirmation email with a tracking number. On Monday I saw that no money was taKen from my account.

It has been 2 days and no message or email about the status of my order.

Is this a normal procedure? Why was the payment not taken?

Thank you for your help!

Re: Phone ordered, Confirmation sent but no news about the phone

Northerner — Wed, 11 Nov 2020 19:31:17 GMT

Hi @Anaisq

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Phone ordered, Confirmation sent but no news about the phone

Anaisq — Wed, 11 Nov 2020 21:59:15 GMT

It tells me that it can't be tracked

Re: Phone ordered, Confirmation sent but no news about the phone

Jon_K — Thu, 12 Nov 2020 08:22:55 GMT

Hi @Anaisq.

Welcome to the community.

You'll get a text from DPD when your order is out for delivery.

In the mean time, you could try contacting our live chat team so they can check your order has gone through.

Jon