topic No confirmation Email in Archived Posts

No confirmation Email

Jayhill97 — Wed, 11 Nov 2020 00:24:25 GMT

I placed my order for the iPhone 12 pro max on Sunday and the upfront cost has been taken out of my account but I still haven't received any form of confirmation of the order? I just want to make sure that the order has gone through and that I'm getting my Phone and would like to track my order.

Re: No confirmation Email

Jon_K — Wed, 11 Nov 2020 09:08:57 GMT

Hi @Jayhill97.

Welcome to the community.

Have you checked your junk/spam folders?

Jon

Re: No confirmation Email

Jayhill97 — Wed, 11 Nov 2020 15:02:14 GMT

Yes all folders have been checked and still nothing

Re: No confirmation Email

Jon_K — Wed, 11 Nov 2020 15:12:55 GMT

Thanks @Jayhill97.

I'd recommend getting in touch with our live chat team so they can check your account and make sure your order has gone through.

They will be able to help you further with this.

Jon