topic Re: Order tracking in Archived Posts

Order tracking

Sinan13 — Fri, 06 Nov 2020 10:32:33 GMT

I've placed an order online. I received confirmation email. I got order number as well. Later on I received another email:

"Hi, Your order is almost complete, we will have you up and running soon.We need a bit more information from you to complete the order.If you can give us a call on 0800 079 0531, with your XKO ready." what does it that means. After then I've been checked my order statues online. It says :

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

Is there anyone that give me clear information about my order status please?

Re: Order tracking

Katie_B — Fri, 06 Nov 2020 11:13:09 GMT

Hello @Sinan13.

Welcome to the EE Community.

What phone did you order?

Please also provide the memory size and colour so I can check current timescales.

Katie 🙂

Re: Order tracking

Sinan13 — Fri, 06 Nov 2020 11:41:49 GMT

Thanks for replying. It's IPhone 12 blue 128Gb

Re: Order tracking

Katie_B — Fri, 06 Nov 2020 11:49:48 GMT

Hi @Sinan13.

The pacific blue colour in this variant is available to order and dispatch will be within 21 days.

Katie 🙂

Re: Order tracking

Sinan13 — Wed, 11 Nov 2020 12:31:20 GMT

I see... Is it possible to make cancel?

Re: Order tracking

James_B — Wed, 11 Nov 2020 12:36:34 GMT

Hi @Sinan13,

You don't need to take any action if you would like to cancel your order. It will only be completed if you call our sales team as requested.

Thanks

James