topic Re: Ordered Upgrade in Archived Posts

Ordered Upgrade

Sam312 — Tue, 10 Nov 2020 12:37:48 GMT

Hey there,

I placed an order for an upgrade on Sunday afternoon, I received an order confirmation email but nothing since. I have tried to track the order but it is saying 'Sorry, we can't show your order details right now.'

The payment for the upfront cost hasn't come out of my account either. So was hoping I would be able to get some advice on this!

Re: Ordered Upgrade

Katie_B — Tue, 10 Nov 2020 13:44:28 GMT

Hello @Sam312.

Thanks for upgrading with us.

What phone did you order?

Please also provide the colour and memory size so I can look further into this.

Katie 🙂

Re: Ordered Upgrade

Sam312 — Tue, 10 Nov 2020 13:58:19 GMT

Google Pixel 4a, 128GB in Black

I could provide you with the order number if that helps?

Re: Ordered Upgrade

Katie_B — Tue, 10 Nov 2020 15:02:35 GMT

Thanks for getting back to me @Sam312.

I have checked this and can see this device has no delay and is in stock.

I would recommend giving us a call so our customer care team can ensure your order is progressing.

Katie 🙂

Re: Ordered Upgrade

Sam312 — Tue, 10 Nov 2020 17:15:05 GMT

Thanks @Katie_B!

I just spoke to someone and they told me the phone isn't in stock and that's the reason why my order hasn't gone through, despite receiving an order confirmation email!

I'm a little confused now as both you and the website say it's in stock!