topic Re: When will I receive my upgrade? Can't track it but ordered 3 days ago in Archived Posts

When will I receive my upgrade? Can't track it but ordered 3 days ago

Karen2019 — Tue, 10 Nov 2020 11:03:18 GMT

I upgraded online on saturday, have had my email conformation but nothing else. Tried tracking it but there are no details for it when i out in the order number etc.

Re: When will I receive my upgrade? Can't track it but ordered 3 days ago

SNeekzad — Tue, 10 Nov 2020 11:24:18 GMT

Hey @Karen2019 - what model have you upgraded to? It all depends on the device for when updates will start to process

Re: When will I receive my upgrade? Can't track it but ordered 3 days ago

Karen2019 — Tue, 10 Nov 2020 11:31:57 GMT

it's an Iphone SE

Re: When will I receive my upgrade? Can't track it but ordered 3 days ago

SNeekzad — Tue, 10 Nov 2020 11:50:01 GMT

@Karen2019 Oh ok I didn’t know whether it was a newer device releasing at the end of the week. Orders will only update when they are ready to ship to you. Due to the iPhone 12 and pre-orders this week I can imagine they are extremely busy at the moment (COVID included) - if you haven’t heard anything by Friday I would give them a quick call to chase it up

Re: When will I receive my upgrade? Can't track it but ordered 3 days ago

Karen2019 — Tue, 10 Nov 2020 11:55:35 GMT

Hpefully hear before then!

Re: When will I receive my upgrade? Can't track it but ordered 3 days ago

Leanne_T — Tue, 10 Nov 2020 13:09:48 GMT

Hi there @Karen2019

Thanks for coming to the community.

Could you let me know the colour and size model iPhone SE that you ordered?

Thanks 🙂

Leanne.