topic Re: iPhone 12 Pro pre order on small business in Archived Posts

iPhone 12 Pro pre order on small business

269 — Wed, 04 Nov 2020 09:56:50 GMT

So in Small Business, it shows the phone 12 Pro as "In Stock" so a week ago I cancelled my Apple store order and ordered from EE.

Today on EE it still shows as "In Stock".

But my order a week later is still "Delivery Awaiting Confirmation"

I understand its a new device and there are wait times but it would be helpful if you didn't show "In Stock" when it is not in stock so as to not raise expectations.

I eagerly and impatiently wait, hitting refresh far more often than my mouse was designed for.

Re: iPhone 12 Pro pre order on small business

James_B — Wed, 04 Nov 2020 12:45:14 GMT

Hi @269,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your order yet. Our business team will be happy to check the status of your order if you get in touch.

Thanks

James

Re: iPhone 12 Pro pre order on small business

269 — Wed, 04 Nov 2020 13:00:21 GMT

Thanks, James,

Yes, the business team are really good and they suggested that it will be a 15 day maybe less timeframe.

I think that you have a bug on the business website where it shows in stock and it should be checked.

Thanks for the response I appreciate it.

Re: iPhone 12 Pro pre order on small business

James_B — Wed, 04 Nov 2020 13:02:48 GMT

No problem @269

I've passed on your feedback so our online shop team can look into this for you.

Thanks

James

Re: iPhone 12 Pro pre order on small business

269 — Mon, 09 Nov 2020 18:25:18 GMT

Well it's still showing as "In Stock" and still we wait for delivery.

Tried calling CS but after 1 hour on wait the agent put me through to "Deliveries" but somehow managed to send me back to exactly where am came from only last in the queue so I have given up.

I understand its a pandemic and its Apple and well patients is required.

What I think is wrong is keeping the phone as showing as "In Stock" as if it was not showing this I would not have cancelled and ordered from EE and I do not believe I am alone in this.

So I have gone from "In stock" to defiantly less than 15 days to I have no idea maybe sometime in 2020

It seem patients is required this time...