topic Upgrade in Archived Posts

Upgrade

Maigenta — Sun, 08 Nov 2020 09:43:11 GMT

I ordered my upgrade phone online but it is not shoyon my account I do not want to pay for two phones please advise

Katie_B — Sun, 08 Nov 2020 10:30:35 GMT

Thanks for upgrading with us.

When did you complete your upgrade?

Katie.

Maigenta — Sun, 08 Nov 2020 10:57:11 GMT

It was done yesterday

Katie_B — Sun, 08 Nov 2020 11:10:21 GMT

This won't show on your account until the phone has been dispatched.

What phone did you order?

Katie 🙂

Maigenta — Sun, 08 Nov 2020 11:14:05 GMT

The phone was dispatched yesterday and is being delivered today.

It was an Oppo A72

Katie_B — Sun, 08 Nov 2020 11:22:43 GMT

Thanks for confirming @Maigenta.

Does your My EE still only show one phone?

If yes, this should update within 24 hours.

Katie 🙂

Maigenta — Sun, 08 Nov 2020 11:29:47 GMT

Yes there is only one phone showing will update you when I have any more information. Many thanks

Maigenta — Sun, 08 Nov 2020 11:35:06 GMT

There is 2 phones showing now

Katie_B — Sun, 08 Nov 2020 11:37:46 GMT

When you have a moment please give our customer care team a call who can look into this further.

To do this call us on 150.

Katie 🙂