topic Re: have u received my order in Archived Posts

have u received my order

Thomasw23 — Sat, 07 Nov 2020 15:10:08 GMT

hi i placed a order with u on Friday I had no updates could u check with the ref number I have please

Chris_B — Sat, 07 Nov 2020 15:34:24 GMT

@Thomasw23 This is a public forum not customer services you’ll have to call them to get this looked in to.

Thomasw23 — Sat, 07 Nov 2020 17:59:34 GMT

My order number is xxxxxxxxxxxx

Alex_S — Sun, 08 Nov 2020 08:59:26 GMT

Welcome to the community 🙂

How did you place your order for your upgrade/ new connection? Was it on our EE Shop?

I can see that you have your order reference number. You can use this with your email address to track your order online.

Once you order is ready to dispatch, you will receive a text from DPD with your delivery information.

Alex 🙂