https://community.ee.co.uk/t5/Archived-Posts/Mistakenly-bought-a-second-SIM-contract-instead-of-upgrading/m-p/976100#M311224 <P>Yes, if you ordered it by phone or online &amp; you are within your statutory 14-day cooling-off period. If so, f<SPAN>ill in the&nbsp;</SPAN><A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/channel_returns_v1.pdf" target="_blank">cancellation form</A><SPAN>&nbsp;and email&nbsp;</SPAN><STRONG>channel.returns@ee.co.uk</STRONG> - see&nbsp;<A href="https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-contract-within-14-days" data-result-set="default" data-result-number="1" data-focus-type="mouse" target="_blank">Help cancelling a mobile phone contract within 14 days</A></P> <P>&nbsp;</P> <P>If you didn't buy in s shop you can't return it to a shop. Any EE shops are closed due to lockdown.</P> Sat, 07 Nov 2020 13:56:57 GMT XRaySpeX 2020-11-07T13:56:57Z https://community.ee.co.uk/t5/Archived-Posts/Mistakenly-bought-a-second-SIM-contract-instead-of-upgrading/m-p/976078#M311223 <P>So I was trying to upgrade my now-expired contract to a cheaper one and somehow managed to buy a second SIM contract instead. Is there any way to cancel this second contract without phoning directly? Am I able to take the new SIM into my local shop when it arrives and have it cancelled in there? Or can it be cancelled somehow through the website?</P><P>&nbsp;</P><P>Thanks for your time.</P> Sat, 07 Nov 2020 13:19:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Mistakenly-bought-a-second-SIM-contract-instead-of-upgrading/m-p/976078#M311223 athoms15 2020-11-07T13:19:57Z https://community.ee.co.uk/t5/Archived-Posts/Mistakenly-bought-a-second-SIM-contract-instead-of-upgrading/m-p/976100#M311224 <P>Yes, if you ordered it by phone or online &amp; you are within your statutory 14-day cooling-off period. If so, f<SPAN>ill in the&nbsp;</SPAN><A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/channel_returns_v1.pdf" target="_blank">cancellation form</A><SPAN>&nbsp;and email&nbsp;</SPAN><STRONG>channel.returns@ee.co.uk</STRONG> - see&nbsp;<A href="https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-contract-within-14-days" data-result-set="default" data-result-number="1" data-focus-type="mouse" target="_blank">Help cancelling a mobile phone contract within 14 days</A></P> <P>&nbsp;</P> <P>If you didn't buy in s shop you can't return it to a shop. Any EE shops are closed due to lockdown.</P> Sat, 07 Nov 2020 13:56:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Mistakenly-bought-a-second-SIM-contract-instead-of-upgrading/m-p/976100#M311224 XRaySpeX 2020-11-07T13:56:57Z