topic Re: Where is my order? in Archived Posts

Where is my order?

Theeighthday — Thu, 05 Nov 2020 02:44:31 GMT

Hi, I placed an order for a new phone on Sunday, and received my confirmation email. I haven't heard anything else since, and my order number says it cannot track my order.

I understand Sunday is not typically a working day, but as it claims the phone should be dispatched within one day I should really have heard something by Tuesday.

Please contact me with details of when I can expect my order, thank you.

Re: Where is my order?

Christopher_G — Thu, 05 Nov 2020 08:37:05 GMT

Hi @Theeighthday

Welcome to the community.

Which phone did you order? Please include memory size and colour, if appropriate.

Thanks

Chris

Re: Where is my order?

Theeighthday — Thu, 05 Nov 2020 09:23:12 GMT

Hi Chris

It was a Samsung galaxy A21s, black and I think 64GB/3GB

I have my reference number if that's any help, obviously I thought I shouldn't post it on this public forum though.

Thanks, Steve

Re: Where is my order?

Christopher_G — Thu, 05 Nov 2020 09:27:43 GMT

Thank you, @Theeighthday.

It seems that device is in stock and expected to be dispatched within one working day.

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Thanks

Chris