topic Re: Trading in for an early upgrade in Archived Posts

Trading in for an early upgrade

Faswa12345 — Tue, 03 Nov 2020 23:52:19 GMT

Hi, I was just wondering how the process would work if I wanted to upgrade early and use my old phone to cover the early upgrade cost? For example, if I had an early upgrade fee of £500, and my device had a trade in value of £500 as well, could I simply just walk into a store, trade it in and have the value taken off my early upgrade cost? Or would it be two different transactions (I pay the early upgrade fee first, then they evaluate the device and transfer me the trade-in money to my bank account)? Thanks.

Re: Trading in for an early upgrade

BrendonH — Wed, 04 Nov 2020 01:34:09 GMT

It'll be 2 separate transactions due to the store wouldn't be the ones that values the trade in. It'll be sent off to be looked at etc.

Re: Trading in for an early upgrade

Faswa12345 — Wed, 04 Nov 2020 01:45:43 GMT

Hi, thanks for the reply. I was hoping this wouldn't be the case as it just seems like a lot more effort. I was planning on using the trade-in and early upgrade as an alternative to being on a smart plan (with anytime upgrade) but I may have to reconsider. If I end up doing an early upgrade, do you know if my friends and family discount would carry over? In the terms and conditions for early upgrades it states that any discounts from old plans are removed but I don't see why it wouldn't just carry over? Thanks.

Re: Trading in for an early upgrade

BrendonH — Wed, 04 Nov 2020 07:35:33 GMT

No it won't be just carried over. It needs to be applied again if eligible.

Re: Trading in for an early upgrade

Faswa12345 — Wed, 04 Nov 2020 14:35:23 GMT

Would it carry over if I did an anytime upgrade on a smart plan instead?

Re: Trading in for an early upgrade

James_B — Wed, 04 Nov 2020 15:42:01 GMT

Hi @Faswa12345,

Unlike other discounts, your friends and family discount will carry over when you upgrade, as long as your friend or family member is still an EE employee and you choose an eligible plan.

Hope this helps.

James

Re: Trading in for an early upgrade

Faswa12345 — Wed, 04 Nov 2020 15:59:23 GMT

Hi James, just to confirm, would it carry over with both an anytime upgrade
and an early upgrade (from an essential plan)?

Thanks

Re: Trading in for an early upgrade

James_B — Wed, 04 Nov 2020 16:11:57 GMT

Hi @Faswa12345,

Yes, it would only be removed if your new plan wasn't eligible, for example, if the plan was already discounted.

James