topic Re: Missing order in Archived Posts

Missing order

Harnan — Fri, 30 Oct 2020 21:42:53 GMT

I’m a longtime customer of EE. I ordered an accessory from online store via my EE account 7 days ago. The order processed fine - completed and I have an order confirmation email confirming details. I haven’t received the item any update and an hour half on chat to customer service (who closed chat window) I still don’t know what’s going on? The chat team just asked me to complete digital DD form that I’ve already completed as part of order. Completed fine.

Re: Missing order

Jon_K — Sat, 31 Oct 2020 08:49:29 GMT

Hi @Harnan.

Welcome to the community.

What did you order?

Have you tried tracking your order using our online order tracker?

Jon

Re: Missing order

Harnan — Sat, 31 Oct 2020 22:47:24 GMT

HI Jon,

Thanks for trying to help.

It was a Lenovo tablet. I did try to track it which returned an apology ‘we cannot track your item at present. Please try again later ‘ type message.

I did this a couple of times and same prompt . At that point I contacted Chat team who did find the account, verified email confirmation and then could give me any further info.

Re: Missing order

Alex_S — Sun, 01 Nov 2020 09:26:40 GMT

Hi @Harnan,

I'm glad our online chat team were able to help and give you the account information you needed.

Come back and let us know what you think of your new Lenovo tablet when it is delivered 🙂

Alex

Re: Missing order

Harnan — Wed, 04 Nov 2020 14:45:41 GMT

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xxx xxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Missing order

Harnan — Wed, 04 Nov 2020 14:05:04 GMT

HI Alex

thanks for the reply - my typo - the chat team didn’t find out why I hadn’t received it and it’s still not arrived ?!

Re: Missing order

James_B — Wed, 04 Nov 2020 15:16:31 GMT

Hi @Harnan,

Could the chat team see your order? Did they mention the order's status?

Was it the Lenovo M8 tablet you ordered?

Thanks

James