topic Early Upgrade in Archived Posts

Early Upgrade

JenLou35 — Tue, 03 Nov 2020 10:21:45 GMT

Yesterday I went through the entire process to do an early upgrade, I was sent an email saying my order was being processed but haven't heard anything more and when I use the tracking number it says they can't give me information right now so I'm super confused. Tried calling and just get stuck waiting for too long, tried the online chat twice only to be sent around in circles then the chat ending without me getting any answers. I just need to know when my phone is getting delivered as I will need to book the time off work.

Re: Early Upgrade

Chris_B — Tue, 03 Nov 2020 10:36:21 GMT

@JenLou35 What phone ? If it’s the iPhone 12/12 pro don’t expect it any time soon as there are customers still waiting who ordered week’s ago.

Re: Early Upgrade

JenLou35 — Tue, 03 Nov 2020 10:39:37 GMT

I ordered the samsung galaxy note 20 in white

Re: Early Upgrade

Leanne_T — Tue, 03 Nov 2020 15:09:27 GMT

Hi @JenLou35

Thanks for coming to the community.

Once your order has been processed you will receive another email with a tracking number, have you had this today?

If not, did you order the Samsung Galaxy Note20 Ultra 5G, 256GB model?

Thanks 🙂

Leanne.

Re: Early Upgrade

JenLou35 — Tue, 03 Nov 2020 15:16:55 GMT

Hey, still not received a tracking number and yes it was the Samsung Galaxy Note S20 in the mystic white, there was also a Samsung tablet on the order too

Re: Early Upgrade

Leanne_T — Tue, 03 Nov 2020 15:20:26 GMT

Hi @JenLou35

Thanks for coming back to me.

The phone is currently showing in stock and expected dispatch within 1 day, which tablet did you order?

I will check if the tablet is in stock for you.

Thanks 🙂

Leanne.

Re: Early Upgrade

JenLou35 — Tue, 03 Nov 2020 15:24:28 GMT

It's the Samsung Galaxy Tab A 8.0 32gb in black

Just checked my email and still no tracking information, I would call but I'm super busy at the moment between clients and don't have time to wait in a queue, whenever I call up I'm waiting for going on 15/20 minutes and I just don't have the time at present so any help you can give me would be appreciated

Re: Early Upgrade

Leanne_T — Tue, 03 Nov 2020 15:31:22 GMT

Thanks @JenLou35

The Samsung Galaxy Tab A 8.0” is also currently showing in stock, if you would like to get the order checked please get in touch with our Mobile Care team, they can check this has been processed for you and help you with the tracking number.

Let me know how you get on.

Leanne.

Re: Early Upgrade

JenLou35 — Tue, 03 Nov 2020 15:35:03 GMT

I've tried to contact them but have no luck, three times I've gone through the online chat only to be disconnected or sent around that many different people that I have to disconnect myself because I have to return to work. I have also called twice and been left waiting in a queue for 15/20 minutes and have to hang up because I'm so busy currently at work.

Re: Early Upgrade

Leanne_T — Tue, 03 Nov 2020 15:48:30 GMT

Hi @JenLou35

I am sorry we have no account access on the community to check the order for you.

If you can try us again when you get a chance our Mobile Care team will be happy to help with your order.

Thanks.

Leanne.