topic Re: When will I get my iPhone 12 Pro? in Archived Posts

When will I get my iPhone 12 Pro?

MrAlabert — Sat, 31 Oct 2020 12:38:48 GMT

Ordered on 25-10-2020, said that it would be dispatched within 7 days and I haven't heard anything.

Paid the early upgrade fee and haven't received anything back regarding that my order has been confirmed.

Can't even open a webchat with EE.

Re: When will I get my iPhone 12 Pro?

Jon_K — Sat, 31 Oct 2020 14:54:37 GMT

Hi @MrAlabert.

Have you tried using our online order tracker to track your order?

Jon

Re: When will I get my iPhone 12 Pro?

MrAlabert — Sat, 31 Oct 2020 16:16:18 GMT

I can't use the online order tracker. I haven't received any email or text confirming anything since I upgraded my phone. EE took the money for the early upgrade, said my new phone would be here within 7 days and I've had no contact since. I put the order in via webchat.

Re: When will I get my iPhone 12 Pro?

Katie_B — Sun, 01 Nov 2020 08:15:49 GMT

Hello @MrAlabert.

What colour and memory size did you go for?

I would love to check our current stock level.

Katie.

Re: When will I get my iPhone 12 Pro?

MrAlabert — Sun, 01 Nov 2020 09:28:33 GMT

iPhone 12 pro 128gb graphite.

Re: When will I get my iPhone 12 Pro?

Katie_B — Sun, 01 Nov 2020 09:49:26 GMT

Hello @MrAlabert.

Our stock at the moment shows to expect dispatch within 21 days.

As you ordered a week ago your order may not be under this timescale so I would recommend giving us a call so our customer care team can see if a phone has been allocated.

Katie.

Re: When will I get my iPhone 12 Pro?

oja — Sun, 01 Nov 2020 10:40:43 GMT

Hi my situation is pretty similar have you heard anything yet?

Re: When will I get my iPhone 12 Pro?

MrAlabert — Mon, 02 Nov 2020 10:44:06 GMT

So I paid the early upgrade fee and the advisor said I'd get it within 7 days. If they said they wasn't in stock I would have waited before paying as I could have saved over £40.

Does that also explain why I have not received any confirmation or communication regarding the status of my order/upgrade?

Re: When will I get my iPhone 12 Pro?

MrAlabert — Mon, 02 Nov 2020 10:44:54 GMT

Nothing yet. If/when I hear something I'll make sure to reply back. 👍

Re: When will I get my iPhone 12 Pro?

oja — Mon, 02 Nov 2020 11:29:25 GMT

Thank you! i''m just a tad annoyed that I paid my full upgrade fee and now still have to pay my full phone bill till it comes! I raised this with them and they offered me a £10 good will. which i found quite insulting 😂 hay hoe we get them when we get them i suppose!