topic Re: order confirmation in Archived Posts

order confirmation

e_howarth — Fri, 30 Oct 2020 14:55:11 GMT

i ordered a new phone just under a week ago, ive just noticed that i entered the wrong email and theys why ive not had a confirmation email, and ive not had a message about my delivery (entered corroct phone number). should i chase this up, and if so how?

Re: order confirmation

Katie_B — Fri, 30 Oct 2020 16:57:11 GMT

Hello @e_howarth.

Thanks for ordering with us.

What phone did you go for?

If you have provided the correct contact number, once your phone has been dispatched you will receive a text message from DPD with your delivery time.

Katie.

Re: order confirmation

e_howarth — Sat, 31 Oct 2020 16:34:12 GMT

i went for the Huawei P30 pro (not new edition) as a 4gb pay monthly deal.

thanks,

elizabeth

Re: order confirmation

Christopher_G — Sun, 01 Nov 2020 08:18:22 GMT

Yeah, I'd recommend speaking to our Mobile Care team to check the order, @e_howarth

You can find our contact information on the get in touch help page.

Let us know how you get on.

Chris