How do I leave positive feedback?

dsml280710 — Tue, 27 Oct 2020 12:51:26 GMT

Hello,

I would really like to get some feedback to the manager of the customer services representative who has helped me today.

After an awful experience with a lady called Kylie, I called back in and spoke to a gentleman called Ryan in the Newcastle call centre.

Within minutes he had resolved the issues I was experiencing with my upgrade, was really apologetic for his colleagues nastiness, and I was so grateful to be thanked for my frontline NHS service in the emergency department, it’s the first time I’ve been acknowledged for my hard work during the pandemic and it reduced me to happy tears and will push me to carry on over the winter months.

So much thanks for Ryan and his help today.

Re: How do I leave positive feedback?

Leanne_T — Tue, 27 Oct 2020 14:16:22 GMT

Hi @dsml280710

Welcome to the community 🙂

I am really sorry to hear of your experience when you called us the first time.

It's so lovely to read how amazing Ryan was when you spoke to him and how he has made you feel fantastic as you should, and this is the level of service we want you to receive when you call 🙂

I am sure this feedback would make his week as his lovely words have made your day! I have sent you a private message to get some extra details.

I hope to hear back from you soon 🙂

All the best!

Leanne.

topic Re: How do I leave positive feedback? in Archived Posts

How do I leave positive feedback?

Re: How do I leave positive feedback?