Additional Line Order Confirmation Email but No payment pending showing.

Vhug — Mon, 26 Oct 2020 10:49:54 GMT

I added an additional line to my account yesterday and have received a confirmation email of the order.

I paid £50 for the handset and its a monthly contract. No payment pending is showing in my bank account.

I have had two emails to say I have this order still in my basket but when I log into my account, the basket is empty.

I ordered though my EE account and used the 'additional line' link.

As yet I cannot track the order. The tracking page shows that information is not yet available.

Anyone else had this problem but then had the order delivered?

Will phone 150 as a last resort as phone conversations are a bit of a problem for me. Chat function not available.

Re: Additional Line Order Confirmation Email but No payment pending showing.

Christopher_G — Mon, 26 Oct 2020 15:20:02 GMT

Welcome to the community. 🙂

I'd recommend calling on 150, just to make sure everything is OK with your order.

Chris