topic Complaints in Archived Posts

Complaints

Madmax1982 — Sun, 25 Oct 2020 08:17:24 GMT

How do I go go about making a formal complaint?

I spoke to someone on the phone, she was rude, blunt and unhelpful, every time I asked to raise a complaint she just said what do you expect me to do? She ended up crediting my account £30 but now I’ve found out the situation is far worse than I thought! I’d like to not get miss unhelpful again and escalate it

i did a search and the links don’t work

thanks

Re: Complaints

Christopher_G — Sun, 25 Oct 2020 08:37:46 GMT

Hi @Madmax1982

Welcome to the community.

I'm sorry to hear that. It doesn't sound like you received the high level of service that we expect for our customers.

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

Re: Complaints

XRaySpeX — Sun, 25 Oct 2020 17:05:49 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.