topic Re: Order tracking not working. in Archived Posts

Order tracking not working.

EdwnRmos — Thu, 22 Oct 2020 23:18:09 GMT

When I try an track my order (xkxxxxxxxxxx), which I placed last Wednesday, 21 October, I keep getting the following message:

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

I've seen that it usually happens. who can help me?

Re: Order tracking not working.

Northerner — Fri, 23 Oct 2020 04:53:36 GMT

Hi @EdwnRmos

If order tracking doesn't work then you will need to call EE CS on 150.

Thanks

Re: Order tracking not working.

Leanne_T — Fri, 23 Oct 2020 09:41:36 GMT

Morning @EdwnRmos

Thanks for coming to the community.

Which phone have you ordered?

Did you receive another email with a tracking reference number along with your order number?

Thanks 🙂

Leanne.

Re: Order tracking not working.

EdwnRmos — Fri, 23 Oct 2020 11:57:26 GMT

I've ordered Samsung Galaxy note 20 ultra 5g and I didn't receive another email with tracking reference

Re: Order tracking not working.

Leanne_T — Fri, 23 Oct 2020 12:55:37 GMT

Hi @EdwnRmos

Thanks for coming back to me.

Which colour and size did you order?

Was the device showing in stock?

Thanks 🙂

Leanne.

Re: Order tracking not working.

EdwnRmos — Fri, 23 Oct 2020 15:05:26 GMT

Hi.you can see on my order summary:

Color: Mystic Black

Size: 6'9

It's and was in stock

Re: Order tracking not working.

James_B — Sat, 24 Oct 2020 07:52:25 GMT

Hi @EdwnRmos,

I've double checked and we still have stock available.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James