topic Re: Tracking not working in Archived Posts

Tracking not working

calvii — Tue, 20 Oct 2020 16:19:19 GMT

I’ve searched the threads regarding iPhone 12 orders and it seems people can track their status. However mine just says

”

Sorry, you can't track this order type just yet.

At this time, we can only provide tracking for orders with a pay monthly device. Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.

If you've ordered a pay as you go handset or device, or an EE SIM Only, your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.”

I ordered through live chat as an additional line last Sunday . I’ve been on chat again and the order is accepted so it’s all gone through I would just like to see expected despatch and delivery dates like everyone else. Thank you

Re: Tracking not working

Robinsonboy1 — Tue, 20 Oct 2020 16:44:21 GMT

Mine is the same, I’m assuming it will update once there’s tracking info.

Re: Tracking not working

Kieranb4 — Tue, 20 Oct 2020 21:44:15 GMT

Mine is the same however... when I click the tracking link again, for WhT ever reason it seems to load fine the second time, maybe give that a try.

Re: Tracking not working

calvii — Wed, 21 Oct 2020 06:50:54 GMT

Oooo you mean refresh the page and try Again?

Re: Tracking not working

Robinsonboy1 — Wed, 21 Oct 2020 06:57:37 GMT

Oh that works!

I clicked on the link again in my email.

Thanks

Sent from my iPhone

Re: Tracking not working

calvii — Wed, 21 Oct 2020 07:29:09 GMT

Ahh I just used the order tracking page as I didn’t get confirmation email

Re: Tracking not working

Ashkii — Wed, 21 Oct 2020 15:11:05 GMT

still not tracking for me!