topic iPhone 12 pro pre order in Archived Posts

iPhone 12 pro pre order

George55 — Sat, 17 Oct 2020 01:55:50 GMT

I preordered an iPhone 12 pro today and I have received an confirmation email saying my order is confirmed and on its way. But there was an upfront cost of £50 which hasn’t been taken out of my account yet. Is everything okay or has not upgrade not gone through. Also when I check my current plan it says I’m still on my old sim only contract

Re: iPhone 12 pro pre order

Chris_B — Sat, 17 Oct 2020 06:38:57 GMT

@George55 Your tariff doesn’t change straight the way and just because payment hadn’t been taken yet it’s nothing to worry about.

Re: iPhone 12 pro pre order

George55 — Sat, 17 Oct 2020 06:53:22 GMT

Okay that gives me some peace of mind thanks for your help

Re: iPhone 12 pro pre order

Cuculescu — Sat, 17 Oct 2020 09:14:18 GMT

It happened to me yesterday. I called CS and no order was in their system so I ordered it again over the phone

Re: iPhone 12 pro pre order

George55 — Sat, 17 Oct 2020 10:28:36 GMT

Yeah called and they said no order was made so I made the order again and it’s now on the system but the £50 upfront cost still hasn’t left my account.

Re: iPhone 12 pro pre order

Kieranb4 — Tue, 20 Oct 2020 06:51:10 GMT

Normally this means you need to call as they require additional information, hope it all goes through! Good luck, also the confirmation email doesn’t mean the contract has been excepted.

once you get a text from EE or a delivery date that’s when you know it’s been accepted 🙂

oh and if they do take the money then it’s accepted!