topic Re: Where is the order I placed on 13 October in Archived Posts

Where is the order I placed on 13 October

aw22 — Sat, 17 Oct 2020 17:00:09 GMT

I placed an order online on 13 October for an apple watch. The website said it was in stock and would be dispatched within 24 hours. Since then no texts from DPD and tracker says not confirmed. Order is xxxxxxxxxxxxx. Can someone tell me when I'm going to get this?

Re: Where is the order I placed on 13 October

Chris_B — Sat, 17 Oct 2020 16:55:13 GMT

@aw22 This is a public forum not customer services so you’ll need to call customer services and speak with them about your order.

You also shouldn’t post your order number or private information on a public forum.

Re: Where is the order I placed on 13 October

PP1981 — Sat, 17 Oct 2020 17:23:12 GMT

If you ordered the stainless steel series 6 you have no chance. I pre-ordered mine a month ago and still not got a confirmed date yet.

Re: Where is the order I placed on 13 October

James_B — Sun, 18 Oct 2020 08:04:44 GMT

Hi @aw22,

Welcome to the EE Community. 🙂

Which model did you order?

Thanks

James

Re: Where is the order I placed on 13 October

aw22 — Sun, 18 Oct 2020 10:14:56 GMT

Apple Watch SE

Sent from my iPhone

Re: Where is the order I placed on 13 October

Christopher_G — Sun, 18 Oct 2020 13:51:22 GMT

Which size and colour, @aw22?

I'll check our stock update.

Chris

Re: Where is the order I placed on 13 October

aw22 — Sun, 18 Oct 2020 14:52:56 GMT

40mm Aluminium in silver. Website said it was in stock

Re: Where is the order I placed on 13 October

James_B — Mon, 19 Oct 2020 07:34:20 GMT

Hi @aw22,

We are currently waiting for more stock of that particular model. If you'd like to switch to a model that is in stock, please get in touch with Customer Care.

If you'd prefer to wait, we'll dispatch your watch as soon as we receive stock from Apple.

Thanks

James

Re: Where is the order I placed on 13 October

aw22 — Mon, 19 Oct 2020 08:45:59 GMT

Thanks @@James_B. I think I’ll wait but hope it won’t be too long as Apple have stock. You’ve been very helpful. Thanks again

Re: Where is the order I placed on 13 October

James_B — Mon, 19 Oct 2020 08:47:44 GMT

No problem @aw22

Hopefully it'll be with you soon.

James