topic Re: upgrade phone in Archived Posts

upgrade phone

Carol561 — Fri, 16 Oct 2020 16:18:53 GMT

ordered my phone on Wednesday send it would be sent on Friday today did not receive email with tracking number so cannot track it and it has not come yet and it is 5.15

Re: upgrade phone

Leanne_T — Fri, 16 Oct 2020 17:41:40 GMT

Hi @Carol561

Thanks for coming to the community.

Have you had a text or email from DPD to say your phone would be delivered today?

What phone did you order, including colour and size?

Thanks 🙂

Leanne.

Re: upgrade phone

Carol561 — Fri, 16 Oct 2020 19:20:05 GMT

Hi I have not received an email to say it would be delivered but I have had an email telling me about the upgrade I ordered GALAXY A5 2017 LTE Black

Re: upgrade phone

Christopher_G — Sat, 17 Oct 2020 08:44:40 GMT

Hi @Carol561

Thanks for ordering. 🙂

DPD will send you a message the day before and morning of delivery.

If you're worried about your order at all, I'd recommend speaking to our Mobile Care team on 150.

Chris

Re: upgrade phone

Carol561 — Sat, 17 Oct 2020 09:02:59 GMT

Good Morning

I ordered an upgrade on Wednesday and was told it would arrive on Friday I have not received the phone and have not had an email to confirm the delivery

Re: upgrade phone

Carol561 — Sat, 17 Oct 2020 09:06:23 GMT

Morning

My mobile phone is not working so cannot call 150 do you have another number I can call

Re: upgrade phone

Christopher_G — Sat, 17 Oct 2020 09:08:11 GMT

Yes, you can see all of our other contact numbers and methods on the get in touch help page, @Carol561.

Chris

Re: upgrade phone

Carol561 — Sat, 17 Oct 2020 09:09:38 GMT

that doesn't work as it is automated and does not allow you to speak to a human

Re: upgrade phone

Christopher_G — Sat, 17 Oct 2020 13:33:04 GMT

You should be able to get through to someone, @Carol561

Chris