topic Re: Apple 12 Pro Pre-Order in Archived Posts

Apple 12 Pro Pre-Order

TheGavnor — Fri, 16 Oct 2020 13:19:14 GMT

Hi there,

Placed my Pre-order and got a confirmation email with an XO number. However the one off-fee is yet to leave my bank. Should i worry?

Re: Apple 12 Pro Pre-Order

Leanne_T — Fri, 16 Oct 2020 14:25:26 GMT

Hi @TheGavnor

Thanks for posting and for pre-ordering with us 🙂

Was the payment for the device or an early upgrade fee?

Does this show as a pending payment?

Thanks 🙂

Leanne.

Re: Apple 12 Pro Pre-Order

TheGavnor — Fri, 16 Oct 2020 14:33:12 GMT

Hi Leanne.

Was an anytime upgrade but as over 12 months there was no fee, just a £50 handset fee. As I said have confirmation email but I’m worried now 😕

Re: Apple 12 Pro Pre-Order

TheGavnor — Fri, 16 Oct 2020 14:33:37 GMT

No not showing as pending either

Re: Apple 12 Pro Pre-Order

Leanne_T — Fri, 16 Oct 2020 14:47:26 GMT

Hi @TheGavnor

If you would like to get your order checked, please give us a call on 150 🙂

The team will be happy to check this for you, so you don't need to worry.

Let me know how you get on 🙂

Leanne.

Re: Apple 12 Pro Pre-Order

TheGavnor — Fri, 16 Oct 2020 14:50:46 GMT

Hi,

they told me earlier not to worry. Naturally I’m concerned though as wanted for release day 😕

Re: Apple 12 Pro Pre-Order

Leanne_T — Fri, 16 Oct 2020 15:23:16 GMT

Hi @TheGavnor

I understand 🙂

Could they see your pre-order, and the payment?

Leanne.

Re: Apple 12 Pro Pre-Order

TheGavnor — Fri, 16 Oct 2020 15:45:15 GMT

Apparently they can’t access of this currently. Naturally I’m concerned as have no idea if my order has gone through and nobody seems to be able to even find this out.

should I reorder?

Re: Apple 12 Pro Pre-Order

Leanne_T — Fri, 16 Oct 2020 15:49:11 GMT

Hi @TheGavnor

I have sent you a private message for some details.

Leanne.

Re: Apple 12 Pro Pre-Order

popester26 — Fri, 16 Oct 2020 15:53:03 GMT

When is the Apple 12 pro max available?

Re: Apple 12 Pro Pre-Order

Leanne_T — Fri, 16 Oct 2020 16:23:47 GMT

Hi @popester26

Welcome to the community.

iPhone 12 Pro Max will be available to pre-order on 6 November, from 1pm, you can register for updates at ee.co.uk 🙂

Thanks 🙂

Leanne.

Re: Apple 12 Pro Pre-Order

kaoz360 — Fri, 16 Oct 2020 20:46:13 GMT

Hiya , I’m in a similar boat ,

I placed an upgrade anytime order online for the iPhone 12 pro at 1:04pm , had to pay £100 upgrade fee as it’s within 12 months but no upfront fee , I’ve received an xko email but nothing else , no money has been taken or pending so abit concerned order hasn’t gone through and I saw issues like this for last years iPhone 11 Pro on this forum.

Re: Apple 12 Pro Pre-Order

Hurtgravy — Fri, 16 Oct 2020 20:51:39 GMT

I have an Xko order number and payment taken. Can I relax knowing that I will receive the phone on the 23rd or are there more hurdles to get over before now and then?

Re: Apple 12 Pro Pre-Order

TheGavnor — Fri, 16 Oct 2020 21:13:03 GMT

I called them earlier when the systems were back up and running (18:40 ish), and managed to get a payment taken over the phone.
My tracking also now worked and showed order has been confirmed.

If you were unsure still I would call tomorrow.

Re: Apple 12 Pro Pre-Order

kaoz360 — Sat, 17 Oct 2020 07:38:00 GMT

I called EE this morning just after 8am , said my order was in a backlog waiting to be processed but the EE agent Gary said he would manually process my order over the phone , took just over 5 mins and my order is now confirmed with payment taken and all set for delivery for Friday’s launch day.

so for anyone concerned or worried there order hasn’t been processed then for peace of mind just give EE a call and get it sorted over the phone.

Re: Apple 12 Pro Pre-Order

TheGavnor — Sat, 17 Oct 2020 07:57:22 GMT

Yes that’s what I did too 👍

Re: Apple 12 Pro Pre-Order

Lorenzo94 — Sat, 17 Oct 2020 08:31:55 GMT

I have placed an order yesterday shortly after 13:00, but no payment has been taken from my card. Also, I received an email with an xko order number, but I still cannot track it. I have just called EE and they have told me that my order will be processed, and was not given the option to pay at the spot. I’ll wait and see I believe. The lady I spoke to confirmed that I should receive the phone on Friday.