topic Re: Upgrade in Archived Posts

Upgrade

Sarah142 — Fri, 16 Oct 2020 10:19:18 GMT

If I upgrade my daughter’s phone that is on my account will she be notified by text about the upgrade? I’m hoping to do it as a surprise for her birthday! Thank you.

Re: Upgrade

Chris_B — Fri, 16 Oct 2020 12:13:17 GMT

@Sarah142 How are you upgrading? In store, over the phone or online?

Re: Upgrade

Sarah142 — Fri, 16 Oct 2020 12:14:41 GMT

I was planning to do it online.

Re: Upgrade

Leanne_T — Fri, 16 Oct 2020 13:00:38 GMT

Hi there @Sarah142

What a lovely gift for your daughter 🙂

To make sure the contact number for any texts is not her number, please call us on 150 and our Mobile Care team will help with the upgrade 🙂

Hope she loves her birthday present.

Leanne.

Re: Upgrade

Sarah142 — Fri, 16 Oct 2020 20:16:09 GMT

Thanks @Leanne_T , all sorted now after a quick call earlier. Should have one happy 16 year old on Tuesday 🥳