topic Upgrade Help in Archived Posts

Upgrade Help

devs21 — Fri, 16 Oct 2020 14:18:26 GMT

Hi all,

Just after a little help.

I upgraded to a new phone yesterday and have just received it today. I've noticed they have sent me a new number with it where usually I wouldn't get this. On my EE account I now have the 2 numbers (Current and New) as what looks like open contracts. Is this normal? Or have something gone wrong with my upgrade?

Kind regards,

Dean.

Re: Upgrade Help

Leanne_T — Fri, 16 Oct 2020 16:57:48 GMT

Hi @devs21

Thanks for coming to the community.

If this has a new number it sounds like you have had an additional contract added, did you place the order online?

Speak soon 🙂

Leanne.

Re: Upgrade Help

devs21 — Fri, 16 Oct 2020 17:15:43 GMT

Hi Leanne,

Yes I did it online but that's how I've always upgraded and it's never happened before.

Regards

Dean.

Re: Upgrade Help

Leanne_T — Fri, 16 Oct 2020 17:18:26 GMT

Hi @devs21

Thanks for the quick reply.

If you get in touch with our Mobile Care team on 150, they can check this for you and help you get this sorted.

Let me know how you get on 🙂

Leanne.