https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/964279#M310562 <P>I’ve upgraded the phone on my contract this evening and at the end of the purchase there was a reference number which I assumed would then be in an email. However, when I got the email confirmation there was no reference number and now I can’t track the order. The money is also pending to come out of my bank, so I’m unsure if this has gone through properly</P> Tue, 06 Oct 2020 20:38:41 GMT Cameronn97 2020-10-06T20:38:41Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/964279#M310562 <P>I’ve upgraded the phone on my contract this evening and at the end of the purchase there was a reference number which I assumed would then be in an email. However, when I got the email confirmation there was no reference number and now I can’t track the order. The money is also pending to come out of my bank, so I’m unsure if this has gone through properly</P> Tue, 06 Oct 2020 20:38:41 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/964279#M310562 Cameronn97 2020-10-06T20:38:41Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/964375#M310563 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1113538">@Cameronn97</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Can you see an order number in the email that you received?</P> <P>&nbsp;</P> <P>If not, I'd recommend contacting our <A href="https://ee.co.uk/help/help-new/get-in-touch?mboxSession=18a2c8b2fe1e4476a9f24eb200e704e2&amp;adobe_mc_sdid=SDID%3D31420A2F14D7F202-30321890AC8531F0%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1585724489" target="_blank">Customer Care team</A> to get an update on your order.</P> <P>&nbsp;</P> <P>Jon</P> <P>&nbsp;</P> Wed, 07 Oct 2020 08:20:16 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/964375#M310563 Jon_K 2020-10-07T08:20:16Z