topic Re: Still haven’t received my phone in Archived Posts

Still haven’t received my phone

Matthewkb1999 — Tue, 08 Oct 2019 13:06:46 GMT

So I ordered an iPhone 11 pro, Apple Watch and AirPods on the 28th of last month and phoned up EE the next day to confirm everything and they told me my phone should arrive on the 1st. That day comes and I received no texts emails or any of the products I ordered so I left it a week just incase the delivery was late. Yesterday I called EE yet again to see what was going on and they told me as I ordered multiple items I should go and pick them up from my local store and if they don’t have them in stock they should be delivered to me today. I went to the store and they told me they couldn’t give me any of my products as they were already out for delivery and should arrive today but yet again I’ve had absolutely nothing

Re: Still haven’t received my phone

Leanne_T — Tue, 08 Oct 2019 16:16:45 GMT

Afternoon @Matthewkb1999

Thanks for coming to the community.

Did you place the order online for delivery to an EE Store?

Have you had any texts from DPD to advise your order is going to be delivered?

Also, have you received the Watch and AirPods?

Leanne.

Re: Still haven’t received my phone

Matthewkb1999 — Tue, 08 Oct 2019 16:28:25 GMT

I ordered online for the items to be delivered to my house

I haven’t received any texts from DPD at all

And no I haven’t received the watch or airpods either

Re: Still haven’t received my phone

Leanne_T — Tue, 08 Oct 2019 16:54:49 GMT

Hi @Matthewkb1999

Thanks for the quick reply.

If you have your order number from your confirmation email can you track your order online?

Once we have your items, you’ll receive a text from DPD to tell you it’s on the way the day before your delivery.

Leanne.

Re: Still haven’t received my phone

Matthewkb1999 — Tue, 08 Oct 2019 16:58:29 GMT

I’ve tried using my order number but it always says “Sorry, we can't show your order details right now.”

Both the people on the phone and in the store have said that my order is out for delivery

Re: Still haven’t received my phone

Leanne_T — Tue, 08 Oct 2019 17:15:24 GMT

Hi @Matthewkb1999

Thanks for coming back to me.

I have sent you a private message to get some details.

Leanne 🙂

Re: Still haven’t received my phone

Nicola45 — Mon, 05 Oct 2020 09:38:07 GMT

I'm having the exact same issue. Ordered my upgrade on Thursday, got the confirmation email saying delivery would be within a day but heard nothing since. No tracking number or anything. I considered moving to sky mobile instead of upgrading, now I wish I did.

Re: Still haven’t received my phone

James_B — Mon, 05 Oct 2020 09:40:05 GMT

Hi @Nicola45,

Welcome to the EE Community. 🙂

Which phone did you order?

Thanks

James

Re: Still haven’t received my phone

Nicola45 — Mon, 05 Oct 2020 09:41:10 GMT

It was a Samsung galaxy s20. I spoke to someone on live chat who said it would be delivered by 6pm yesterday.

Re: Still haven’t received my phone

James_B — Mon, 05 Oct 2020 09:44:26 GMT

Hi @Nicola45,

Which version of the S20 (FE, Ultra, 5G etc.) and in which colour?

Thanks

James

Re: Still haven’t received my phone

Nicola45 — Mon, 05 Oct 2020 09:46:58 GMT

The 5g in pink

Re: Still haven’t received my phone

James_B — Mon, 05 Oct 2020 10:09:59 GMT

Hi @Nicola45,

That model is currently dispatching within seven days of order. We'll send you a text message with tracking details as soon as it's on the way.

Thanks

James