topic i have still not got my phone yet in Archived Posts

i have still not got my phone yet

kevink99711 — Fri, 02 Oct 2020 22:35:09 GMT

hi all i was meant to get my phone on on th 1st but i still not got it it saying on the dpd traking bit we have received your order but not the parcel what can i do to sort this out thanks

Re: i have still not got my phone yet

Chris_B — Fri, 02 Oct 2020 22:39:55 GMT

@kevink99711 There is nothing you can do. DPD have received the information about your delivery so you’ll have to wait till DPD notify you when they will deliver your item.

Re: i have still not got my phone yet

kevink99711 — Fri, 02 Oct 2020 22:45:40 GMT

they say that thy dont have my order my parcel at all on the computer bit

Re: i have still not got my phone yet

Dug490 — Fri, 02 Oct 2020 23:43:43 GMT

im in the same boat. Ordered my phone upgrade on Tuesday to be told i would have it next day. I then checked on the order details to find it was changed to be delivered between the 2nd - 4th Oct. I spoke to someone and have now been told its out of stock. I told them it was terrible customer service to not be informed its out of stock and when i got off the phone i receive an email telling me out of stock.🤔

Re: i have still not got my phone yet

James_B — Sat, 03 Oct 2020 09:17:19 GMT

Hi @kevink99711,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your phone yet. Please get in touch with Customer Care so we can check the status of your order.

Thanks

James