topic Re: no order number in confirmation email and no way to contact in Archived Posts

no order number in confirmation email and no way to contact

SamBrown82 — Fri, 02 Oct 2020 15:16:39 GMT

live chat does not work, no matter where I visit, no page comes up stop telling me to wait on the page there is nothing there. I have no phone as it is broken which is the very reason I have ordered another one Give me an email address to correspond with.

Re: no order number in confirmation email and no way to contact

Jon_K — Fri, 02 Oct 2020 13:38:57 GMT

Hi @SamBrown82.

We don't have an email address to contact.

Have you been able to get in touch with our live chat team?

The team may be busier than usual at the moment but please be patient when waiting for an advisor.

Jon

Re: no order number in confirmation email and no way to contact

SamBrown82 — Fri, 02 Oct 2020 15:17:42 GMT

Of course you don't.
There is no live chat function just a blank
screen whenever go to that part of the page. Nothing happens.
--
xxx x. xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: no order number in confirmation email and no way to contact

James_B — Fri, 02 Oct 2020 14:48:57 GMT

Hi @SamBrown82,

I've just checked and live chat is currently available on our get in touch page.

Just click/tap Let's chat to get started.

James

Re: no order number in confirmation email and no way to contact

SamBrown82 — Fri, 02 Oct 2020 15:17:56 GMT

No-nothing has changed. Live chat tab just produces a load of phone
numbers and goes nowhere. when i sign in the page is just blank
--

xxx x. xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: no order number in confirmation email and no way to contact

James_B — Fri, 02 Oct 2020 15:05:37 GMT

Hi @SamBrown82,

Which device and web browser are you using?

Thanks

James

Re: no order number in confirmation email and no way to contact

SamBrown82 — Fri, 02 Oct 2020 15:18:51 GMT

surface pro, mozilla firefox.

I have also used HP laptop and Internet explorer

I just want to find out my order number so I can find out what has happened
to my phone why is this so difficult

Re: no order number in confirmation email and no way to contact

James_B — Fri, 02 Oct 2020 15:24:06 GMT

Hi @SamBrown82,

Do you have Microsoft Edge installed on either of your devices? I'm able to load chat successfully on both Edge and Chrome.

Thanks

James

Re: no order number in confirmation email and no way to contact

SamBrown82 — Fri, 02 Oct 2020 16:01:26 GMT

I have just tried this again and again and again. No Edge doesnt work it
is just a blank space. Nothing happens no chat opens and I have no means of
communicating with you. I can't even post a photo to show you as this is
blocked. I am never renewing my contract again with EE.

--

xxx x. xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: no order number in confirmation email and no way to contact

James_B — Fri, 02 Oct 2020 16:00:01 GMT

Hi @SamBrown82,

Are you in the UK?

Do you use a VPN service?

Thanks

James

Re: no order number in confirmation email and no way to contact

SamBrown82 — Fri, 02 Oct 2020 16:05:31 GMT

Yes.

I dont even know what that is. I have no phone, I have skype or whatever,
I just want my order number which is not included on my email confirmation
so I can find where my phone is.

Re: no order number in confirmation email and no way to contact

James_B — Sat, 03 Oct 2020 07:43:48 GMT

Hi @SamBrown82,

If you are in the UK and aren't connecting via a VPN service you shouldn't have any issues using live chat.

Have you tried calling Customer Care via Skype?

Thanks

James