topic Re: Can I change the phone I upgraded to online today? in Archived Posts

Can I change the phone I upgraded to online today?

jo92b — Mon, 28 Sep 2020 22:16:35 GMT

Hi,

I placed an order to upgrade my current contract to the Samsung S20 5G nearly new today. I meant to order the new version, not nearly new. Is it possible to change the upgrade to this as I haven't received the new phone yet?

Re: Can I change the phone I upgraded to online today?

Fatboy71 — Mon, 28 Sep 2020 22:30:26 GMT

Your best bet will be to call customer service on 150 when they reopen at 8am, and inquire with them.

Unfortunately we have no customer account access on here.

Re: Can I change the phone I upgraded to online today?

XRaySpeX — Mon, 28 Sep 2020 22:35:06 GMT

If you ordered online or by phone you may cancel the order FoC during the 14-day cooling-off period & then reorder what you really want.

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE will be in touch with further instructions