topic ordered my upgrade and was given an XKO number in Archived Posts

ordered my upgrade and was given an XKO number

RobStone — Mon, 28 Sep 2020 12:48:48 GMT

I was given an xko number last week but I've still not heard anything about my order. It said I would have next day delivery?

greenbadger — Mon, 28 Sep 2020 13:19:41 GMT

Have you tried tracking the order using the online order tracking at

If that doesn’t work (as it often doesn’t) you’d probably need to get in touch with customer services to check on the status of your order

RobStone — Mon, 28 Sep 2020 15:18:51 GMT

No that xko number did nothing. Is it a matter of waiting for the new phone to become available in stock?

greenbadger — Mon, 28 Sep 2020 15:20:33 GMT

Customer services would be able to advise you better as to when you can expect your order.

What device did you order?

RobStone — Mon, 28 Sep 2020 15:25:01 GMT

I upgraded to a Samsung s20 5g. How do I contact customer services?

greenbadger — Mon, 28 Sep 2020 15:28:08 GMT

Contact details for EE can be found at

The S20 5G is showing as in stock so it’s probably best if you contact EE as I would have expected you to have received it by now