topic Re: Ordered Upgrade S20 Wednesday no updates in Archived Posts

Ordered Upgrade S20 Wednesday no updates

Yuzu95 — Sat, 26 Sep 2020 10:46:44 GMT

I ordered a Samsung S20 for my upgrade but it says out of stock now but when I ordered it, it said now in stock order for next day delivery, I ordered Wednesday but my tracking info just says your back order is confirmed, is there anyway to find out what's happening without ringing EE?

Re: Ordered Upgrade S20 Wednesday no updates

Jon_K — Sat, 26 Sep 2020 12:39:02 GMT

Hi @Yuzu95.

Welcome to the community.

If you're unable to track your order online, the best way to get an update would be to contact our Customer Care team.

Jon

Re: Ordered Upgrade S20 Wednesday no updates

Yuzu95 — Sat, 26 Sep 2020 12:52:10 GMT

Hi @Jon_K

I want to avoid calling as much as possible as I have severe anxiety when talking on the phone, is there no other way for me to get an answer without calling?

Re: Ordered Upgrade S20 Wednesday no updates

Jon_K — Sat, 26 Sep 2020 13:10:00 GMT

Sorry @Yuzu95, If the online order tracker isn't tracking your order, calling is the only other way to get an update.

Jon