https://community.ee.co.uk/t5/Archived-Posts/Email-re-calling-ee-re-XKO/m-p/960275#M310383 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1098052">@Thomasea75</a>,</P> <P>&nbsp;</P> <P>Welcome to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.</P> <P><BR />You can contact our <A href="https://ee.co.uk/help/help-new/get-in-touch?adobe_mc_sdid=SDID%3D2E2A7DE6AAD2D03A-21F49D6B447DC118%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1601044183&amp;adobe_mc_ref=https%3A%2F%2Fee.co.uk%2Fhelp%2Fcontact-us" target="_blank" rel="noopener" data-cke-saved-href="https://ee.co.uk/help/help-new/get-in-touch?adobe_mc_sdid=SDID%3D2E2A7DE6AAD2D03A-21F49D6B447DC118%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1601044183&amp;adobe_mc_ref=https%3A%2F%2Fee.co.uk%2Fhelp%2Fcontact-us">Upgrades Online Chat Team</A> who are available and will be able to help you with your order.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Alex <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> Fri, 25 Sep 2020 14:33:29 GMT Alex_S 2020-09-25T14:33:29Z https://community.ee.co.uk/t5/Archived-Posts/Email-re-calling-ee-re-XKO/m-p/960230#M310382 <P>I have received an email</P><P>asking me to call EE with an 0800</P><P>number to talk about my upgrade and have my&nbsp;<SPAN>XKO ready. &nbsp;Problem is the phone number is not accepting call as they are busy. &nbsp;I have tried 150 to but have been on now for 40mins &nbsp;don’t tell me there are that many people calling EE now!!!??? So what do I do about my email!</SPAN></P> Fri, 25 Sep 2020 12:30:00 GMT https://community.ee.co.uk/t5/Archived-Posts/Email-re-calling-ee-re-XKO/m-p/960230#M310382 Thomasea75 2020-09-25T12:30:00Z https://community.ee.co.uk/t5/Archived-Posts/Email-re-calling-ee-re-XKO/m-p/960275#M310383 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1098052">@Thomasea75</a>,</P> <P>&nbsp;</P> <P>Welcome to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.</P> <P><BR />You can contact our <A href="https://ee.co.uk/help/help-new/get-in-touch?adobe_mc_sdid=SDID%3D2E2A7DE6AAD2D03A-21F49D6B447DC118%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1601044183&amp;adobe_mc_ref=https%3A%2F%2Fee.co.uk%2Fhelp%2Fcontact-us" target="_blank" rel="noopener" data-cke-saved-href="https://ee.co.uk/help/help-new/get-in-touch?adobe_mc_sdid=SDID%3D2E2A7DE6AAD2D03A-21F49D6B447DC118%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1601044183&amp;adobe_mc_ref=https%3A%2F%2Fee.co.uk%2Fhelp%2Fcontact-us">Upgrades Online Chat Team</A> who are available and will be able to help you with your order.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Alex <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> Fri, 25 Sep 2020 14:33:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Email-re-calling-ee-re-XKO/m-p/960275#M310383 Alex_S 2020-09-25T14:33:29Z