topic Re: Giving me the Wrong order in Archived Posts

Giving me the Wrong order

Lawrence6 — Thu, 24 Sep 2020 14:40:36 GMT

Hi just upgraded to a iPhone 11 with 128 gigs and unlimited data but when I got the confirmation email it said I’m getting a 64 gig one with a 100 gigs of data. Just wondering why this is because I did not order that and I want what I ordered. From a very unhappy customer

Re: Giving me the Wrong order

Chris_B — Thu, 24 Sep 2020 17:01:09 GMT

@Lawrence6 You’ll need to speak with customer services about this.

Re: Giving me the Wrong order

Alex_S — Thu, 24 Sep 2020 17:28:25 GMT

Hi @Lawrence6,

Welcome to the community 🙂

I'm sorry you have received the wrong confirmation for your online order.

As @Chris_B has suggested, If you give our customer care team a call, they will be able to access your account and check the order and amend if needed.

Alex 🙂